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Additional information was provided in h.11.The product was not returned for analysis.A photo was returned, damage was observed to the nozzle tip in the retuned photo.Provided photo shows what appears to be a blue plunger of a company device.The plunger appears to be fully advanced outside the nozzle tip.There appears to be a crack on the nozzle tip.The reported "crack on the blue plunger" cannot be determined from the provided photo.We are unable to determine the root cause for the reported complaint "crack on the blue plunger".The returned photo show damage to the nozzle tip, this could be interpreted as the reported "crack on the blue plunger".The dfu instructs to inspect the company device nozzle before use, inspect device nozzle for damage, particulates, or deformation.Ensure that device is completely intact and that the plunger and lock-out assembly have not been moved.If the device does not pass the inspection criteria, use another company intraocular lens (iol) and company delivery system.All company devices are 100% cosmetically inspected as per approved manufacturing procedures and the observed damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify that the damage was present when opened and if the device contributed to the event.Based on the results from the product history record, the products met release criteria.The manufacturer internal reference number is: (b)(4).
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