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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The cusa clarity 36khz handpiece (c7036) was returned for evaluation: device history record (dhr) - the dhr was reviewed and shows no abnormalities related to the reported failure.Failure analysis - the investigation confirmed the reported incident.The handpiece generated "error 2304" and information such as operating hours cannot be read; therefore, replacement is required.As a result, the handpiece has been scrapped.Root cause - the root cause is confirmed as an eeprom error.This may result from a transient power loss or voltage fluctuation during active communication between the handpiece and the console.A review of all capas opened and investigated between 2024-2025 was completed and the review confirmed no capas associated with this root cause.Per the complaint evaluation performed, there was not an adverse trend identified, unacceptable individual risk, or a significant nonconformance to regulatory requirements.The issue will continue to be monitored through the complaint evaluation process.At present, we consider this complaint to be closed.
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