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A physician reported that the packaging was intact during use, after passing the inspection, it was found that the cassette had leakage before vitrectomy surgery.A new one was promptly replaced, which did not affect the surgical progress.There was no impact to the patient.
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Additional information provided in h.6.And h.11.Product evaluation was not able to be performed since the reported product was not received at the investigation site for evaluation.Product is expected but has not been returned to date.Receipt of complaint product or additional information pertinent to this complaint will result in re-evaluation of the complaint investigation.The investigation conducted a non-conformance review of the reported lot number.No deviations that could have contributed to this event were identified and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information, the investigation was unable to conclusively identify the root cause or origin of the reported event.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.No further investigative or manufacturing actions are warranted at this time due to the product not being returned to the manufacturing site for testing.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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Additional information provided in d.9., h.3., h.6.And h.11.The used pak was visually inspected, and no obvious defects were found.The identification tabs and the infusion chamber were intact.The returned manifolds, probe connectors, and components were found to be in good condition.The connectors were connected to the cassette and handpiece without any interference.The ball in the drip chamber¿s check valve moved freely per specification.The non-invasive flow sensor (nifs) on the cassette housing was in good condition.The light emitting diode (led) rings on the console turned green as the probe connectors were engaged to the console indicating the proper communication between the probe and the console.The cut rate displayed on the console screen.The submerge leak test was performed on the cassette.No leakage occurred during generating 200 milli meter mercury (hg) pressure.The product was tested using the console with the current software.The product could prime, tune with the ultrasonic handpiece, the 0.9 milli meter aspiration bypass system tip from the lab stock and returned infusion sleeve, and pass intra ocular pressure calibration successfully.The product was recognized as cassette on the console.Fluid flowed from the balanced salt solution bottle to the drain bag without any interfering.No bubble was observed in the nifs fluid path before the cleaning process.No air leak was detected from the infusion air line during priming process.No message code appeared on the screen.No leakage was detected from the handpiece, infusion cannula, infusion manifold, cassette, irrigation /aspiration manifold, connectors, manifolds, pump elastomer or on the pump area of the fluidics module.The cleaning process was able to be performed after functional testing was completed.The product passed functionality per procedure.The investigation conducted a non-conformance review of the reported lot number.No deviations that could have contributed to this event were identified; all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event as the product functioned per specifications.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.No further investigative or manufacturing actions are warranted at this time due to the product meeting specifications.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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