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Lumenis investigated the reported event by contacting the user facility directly.Attempts by emails and phone calls have been made to obtain; patient treatment settings, patient information and patient photo.The customer reported on last 3 patients have had swelling and 2 needed medical help.However, since no incident form or photos were sent to lumenis, clinical evaluation wasn't performed.The device ga-0006200lmxbe: (b)(6) was installed in the facility on (b)(6) 2024 and the most recent pm was done on (b)(6) 2024.This device is under contract.An examination of the subject device was performed by lumenis service engineer after verifying all system functions.Visually inspected ipl handpiece, lightguides and filters.Small burn seen inside of handpiece.Carried out energy check in line with present system checklist.Output energy from the ipl handpiece was within expected range and no fault could be found.Handpiece to be replaced due to the burn inside the hp as a precaution.Device malfunction wasn't the suspected cause of the adverse event.Since device malfunction wasn't the suspected cause of the adverse event, this case is not-reportable to the uk mhra.The referred decision tree was approved via email.Lumenis asked customer several times to provide us a filled-out incident form or/and photo, but the customer didn't respond.Since no essential information was received within period which is determined for reportability, lumenis is reporting this event to the fda in an 'abundance of caution'.Due to lack of information the root cause of the ae was not established.Should additional significant information become available, the complaint record will be updated accordingly and a follow-up medwatch report will be submitted.
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