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Additional information provided in d.9., h.3., h.6.And h.11.One turbid active fluid management system (fms) in the tray was visually inspected.The drain bag was detached from the drain bag tape on the cover due to saturation.The drain bag tape was adhered on the cassettes properly.Both irrigation and aspiration luers were intact.Flare shape was observed in the blue socket fitting at the aspiration tubing insertion end.The product was tested using the console software.The product could be recognized by the console.The product primed and tuned with the sentry handpiece and the 0.9mm aspiration bypass system (abs) tip and infusion sleeve from the lab stock, successfully and the service data could be retrieved.No system message code displayed on console screen.Neither leakage, nor occlusion was detected from the tubing insertion to the fittings and the four aspiration ports on the pump region of the cassette base.No abnormal noise occurred during testing.From lab experience, noise occurred when excessive surgical residue in the aspiration fluid path of the tubing and the cassette, but it does not affect the functionality.Cassette maximum vacuum and aspiration flow rate, and irrigation flow rate were measured and met specifications.No problem was found with the returned cassette fluidics.The product functioned within specification.The investigation conducted a non-conformance review of the reported lot number.No deviations that could have contributed to this event were identified and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event.The product functioned per specifications.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.Company console basic surgical consumable product is designed and intended for single use.Users are always advised to adhere to the associated directions for use and product labeling associated with company products.No further investigative or manufacturing actions are warranted at this time due to the product meeting specifications.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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