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Result of investigation: during the technical inspection, the error description provided by the customer, foggy, could be confirmed.The reported issue damaged lense could not be confirmed.The root cause analysis revealed a chemically corroded and damaged distal solder joint.In addition, additional wear is visible in the rod system, which is attributable to use.Furthermore, residues are visible on the distal cover glass, which, together with the heavy abrasion in the rod lens system, have a negative impact on imaging.No broken rod lenses as reported by customers could be found.This event is filed under internal complaint id (b)(4).
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