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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 03-jun-2024 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the drawer was failed.A field service engineer (fse) powered off the unit and reseated all connections within the drawer.The system was rebooted into hardware test application (hta), tested, and successfully passed the hta check.Additionally, the device was recovered in application mode without any issues.The system functioned as intended after the field service engineer repaired the device.
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