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Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions.H11: investigation summary.Complaint investigation results: a complaint investigation has been initiated to review the device history record (dhr) associated with the reported issue.The batch 6005826, in question was manufactured at the reynosa site.Device history record (dhr) review: the lot 6005826 was manufactured according to the work instruction (wi) version 17 in the machine multivac m10, on 04/mar/2024, with a total of (b)(4) units.The sub-assembly: cannula.The lot 4b04395 was manufactured according to the form version 14 and manufactured in the machine lc04, on 28-feb-2024, with a total of (b)(4) units.The lot 4b06209 was manufactured according to the form version 14 and manufactured in the machine lc04, on 02-mar-24, with a total of (b)(4) units.The lot 3m01081 was manufactured according to the form version 14 and manufactured in the machine lc04, on 13-dic-2023, with a total of (b)(4) units.The sub-assembly: gluing of tubing.The lot 4b04394 was manufactured according to the form version 14 and manufactured in the machine lc01, on 27-feb-2024, with a total of (b)(4) units.Review of the dhr showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation was identified, nor maintenance events were recorded related to complaint code.Conclusion summary of complaint investigation: as a result of the following: no non-conformance (nc) raised during production related to complaint code, no trend identified for the lot in question and malfunction code, no further actions are required.This complaint will not require further root cause investigation nor corrective and preventive action (capa) plan.Therefore, this issue will be monitored through the post market surveillance activities.
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