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It was reported by the customer that a bd pyxis anesthesia es system was experiencing issues as nurses were unable to pull meds at all ascension facilities due to cyber security issues, expired passwords, and network lockdown.There were no adverse events or injuries reported based on this incident.
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This mdr is being submitted as part of a retrospective review of records dating january 2022-december 5, 2024, under capa 10308384.The late submission of this report is justified by the thorough and detailed nature of the retrospective review process.This process was essential to accurately capture all relevant data and ensure the integrity of our reporting.We have included the capa reference for the retrospective review in the additional manufacturer narrative section of the fda form 3500a, as recommended.A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaints with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 01-mar-2023 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the nurses were unable to pull meds due to cyber security issues, expired passwords, and network lockdown.A technical support specialist assisted in resolving the issue.The system functioned as intended after the technical support specialist troubleshot the device.
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