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Philips investigated the reported complaint.Based on the information obtained, the issue occurred prior to patient preparation and entering the examination room.The renal biopsy procedure was rescheduled and later completed successfully, after which the patient was discharged.A philips field service engineer (fse) was dispatched to the customer site and confirmed the reported issue.Review of the system log files showed an ¿application error: ethercat post error,¿ indicating a malfunction of the amc ecat drive.The fse replaced the amc ecat drive, which resolved the issue.The system was repaired, tested, and returned to clinical use in good working condition.The codes were updated based on the investigation outcome.
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