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Bd technical support troubleshoot with customer over the phone.A device history record, complaint history review, and risk review on failure modes are performed on each device with reportable malfunction(s) along with other methods of investigation as coded in section h6 of this mdr report.Root cause: the probable cause of the reported device had error code 570.6500 in error logs was not identified during the customer call.Tech support recommended to check the harness to make sure the unit have not been dropped.Customer said looks good, tech support then recommended to replace the oridion board on that unit.Customer said ok.And the call was ended.Per 803.52(f)(11)(iii) the information provided represents all of the known information at this time.The complainant or reporter was unable or unwilling to provide any further patient, product, or procedural details to the manufacturer.
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