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Additional information: g3, h3, h6.The complaint device was not received for evaluation.Based on the information provided, which may include the device (if available and returned), pictures, videos, event description, and any additional information from the field, arthrex concluded the most likely cause.The most likely cause of the reported failure is user error, including incorrect assembly of the blood-separation and the presence of air in the separation chamber.The complaint allegation was not confirmed.No evidence of the failure was received.
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