| Model Number |
ALLURA XPER FD20 |
| Medical Device Problem Code |
Activation Failure (3270)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/06/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to philips that the system's flexvision computer was unable to boot, stalling at 00:00.The device was outside of clinical use at the time of reported event.No harm was reported to philips.Philips has started an investigation of this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.According to additional information collected, the system was not in clinical use when the issue was identified.Philips field service engineer (fse) inspected the system and found the pc battery voltage low.After reviewing the log, there is malfunction of flex vision pc.To resolve the issue battery was replaced, and flex vision pc was manually turned on.After repairs were completed, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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Search Alerts/Recalls
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