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Additional information provided in d.9., h.3., h.6.And h.11.The returned product was visually inspected, and no obvious defects were found.The green port on the cassette was found to be in good condition.The returned manifolds, probe connectors, and components were found to be in good condition.The connectors were connected to the cassette and handpiece without any interference.The non-invasive flow sensor (nifs) on the cassette housing was in good condition.A calibrated console representing the current software version was used to test the product.The ball in the drip chamber¿s check valve moved freely per specification.The led (light emission diode) rings on the console turned green as the probe connectors were engaged to the console indicating the proper communication between the probe and the console.The submerge leak test was performed on the cassettes.No leakage was observed.The product could prime and pass intraocular pressure calibration successfully.No anomalies were observed during priming.No system message code was generated during testing.Fluid flowed from the bss (balanced salt solution) bottle to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.Cleaning process was able to be performed after functional test had completed.The investigation conducted a non-conformance review of the reported lot number.No deviations that could have contributed to this event were identified and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.No further investigative or manufacturing actions are warranted at this time due to the product meeting specifications.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).H.10 reflects all related report numbers associated with this product event that have been submitted at this time.
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