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The internal complaint file #(b)(4) has been logged for this incident for traceability.The device involved in the incident has not been returned to belmont.Belmont became aware of this incident after receiving a user facility report on october 17, 2025, which per our procedure requires us to submit a report, therefore submitting this now.It was reported that mold was discovered in the water tank of one of the user facility's devices.The device was handed over to medical technology for further assessment.Water samples were subsequently taken from another device within the same department to determine whether similar contamination was present.Tap water had been used in the device per the supplier's recommendation, which contradicts the manufacturer's instructions for use (ifu) that specify using sterile or 0.22 micron filtered water.The use of tap water was identified as a possible contributing factor to the contamination.Water samples were taken before and after running the unit's self-disinfection program using sterile water.Sample a, collected after sterile water circulation, showed bacteria >100 cfu/100 ml and mold 22 cfu/100 ml.Sample b, collected after disinfection, showed bacteria >100 cfu/100 ml and mold <1 cfu/100 ml.The bacterial count in both samples exceeded the measurement limit, preventing bacterial identification.Mold presence was confirmed.The user manual mentions the use of sterile water or 0.22 micron filtered water and that water should be cleaned in between uses by circulating nadcc through the water tank for 30 minutes.Do not use de-ionized water or water created through reverse osmosis because it may promote corrosion of the metal components of the system.The recommendations for emptying the water tank depend on the frequency of usage.For frequent usage (3-4 times a week), drain the water at least once a week.For infrequent usage, drain the water after each use.Images of the mold were requested but not provided.Although images were unavailable, water samples were reportedly tested and showed elevated levels of bacteria and the presence of mold; however, the test data were not provided for review.Belmont post market surveillance contacted swereco (the distributor), who confirmed that they had recommended the use of tap water with the unit.It was reported that the device underwent heat disinfection to resolve the mold.It cannot be determined if the tap water led to the formation of the mold, however this may have been a contributing factor as this is not recommended to be used in the operator manual.The device history of this unit was reviewed, and no similar issues were identified.Belmont has received no other complaints from other customers about mold forming in the device.The distributor and customer were reminded that only sterile or 0.22 micron filtered water should be used with the device, not tap water.They were also reminded to refer to the cleaning and disinfection instructions outlined in the user manual.The distributor contacted all their customers to use sterile or.22 micron filtered water going forward.We will continue to monitor this type of incident closely and take further corrective and preventive action if required.
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