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A device was returned to a third-party service center in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap and mechanical ventilator devices.During the evaluation of the device at the third-party service center, the device was visually inspected and found evidence of foam degradation.During the evaluation, the device powered on and airflow was confirmed.The device's downloaded logs were reviewed by the third-party service center.There was no error codes found.During evaluation secondary findings, foam was observed.The third-party service center concludes that they could confirm customer complaint and there were visible foam degradation and unit got corrected.
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