| Catalog Number |
9770501 |
| Medical Device Problem Codes |
Poor Quality Image (1408); Product Quality Problem (1506)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/31/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that the customer is experiencing issues with the probe/image quality.No other information provided, at this time.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The manufacturer has received the sample and is pending evaluation.A supplemental will be submitted with evaluation results.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device was returned to the service facility for evaluation.During evaluation, the reported issue of probe/image quality was confirmed.The image quality of the gt probe is poor.There is interference in the appearance of a grainy image at the bottom of the display.The root cause of the reported failure was identified as an internal failure of the gt probe.The unit will be remanufactured to include the detachable probe upgrade.
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Search Alerts/Recalls
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