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A device was returned to a third-party service center in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.During the evaluation of the device at the third-party service center, the device was visually inspected and found evidence of foam degradation.During the evaluation, no secondary findings was observed.The device's downloaded logs were reviewed by the third-party service center.There was no error codes found.The third-party service center concludes that they could confirm the customer's allegation and there were visible foam degradation and unit got scrapped.
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