| Model Number |
QWS |
| Medical Device Problem Codes |
Computer Software Problem (1112); Unable to Obtain Readings (1516); No Visual Prompts/Feedback (4021)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/21/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Device investigation to be completed on return of device.
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Event or Problem Description
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User reported the device was displaying "!!!" for multiple values.Hct/sat sensor wiped clean and values factory reset, sensor replaced, hard reboots performed and the values were still alarming.Qws swapped to another hlm and it worked for a case, with errors reappearing the next day.
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Additional Manufacturer Narrative
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Device investigation to be completed on return of device.Final report (b)(6) 2026: hospital sensor found to have fractured fibre optic cable - accidental damage.Quantum workstation was unable to recognise the sensor in this case, however following testing on return to hq, quantum workstation functioned as expected - no fault found.Subject device preventative maintenance completed, sensor replaced.Sensor damage is not a reportable event as per company criteria.
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Event or Problem Description
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User reported the device was displaying "!!!" for multiple values.Hct/sat sensor wiped clean and values factory reset, sensor replaced, hard reboots performed and the values were still alarming.Qws swapped to another hlm and it worked for a case, with errors reappearing the next day.
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Search Alerts/Recalls
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