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A device was returned to a third-party service center in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.During the evaluation of the device at the third-party service centre, the device was visually inspected and found evidence of foam degradation.During the evaluation, dust was observed.The device powered on and airflow was confirmed.The device's downloaded logs were reviewed by the third-party service centre.There was 1 error code found.The third-party service centre concludes that they could confirm the customer's allegation and there was visible foam degradation.The unit got corrected.
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