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Manufacturer's investigation conclusion: the reported event of atypical light emitting diode (led) behavior on the battery indicator and issues powering on the unit was confirmed via testing of the returned power module ((b)(6)).At the pleasanton service depot, the returned power module, serial number (b)(6), was connected to ac power.The unit did not successfully power on and the battery light emitting diode (led) did not light up.A clicking sound was also observed when connected to power confirming the reported event.The issue was isolated to the power supply print circuit board assembly (pcba).The units power supply was replaced.The power module then underwent functional testing following the repairs and the unit passed all tests.The power supply was forwarded to product performance engineering for further testing.Upon receipt to the product performance engineering (ppe) department, the power supply was connected to a known functional test fixture.The unit was connected to ac power and the reported clicking sound was reproduced.Of note, the power indicator was illuminated yellow, consistent with the observed issues.The reported atypical red battery led activity was not reproduced at ppe.The unit was connected to a test circulatory loop, controller, and system monitor.Communication to the system monitor could not be established however, the pump did start and was supported.Due to the metal encasing of the power supply pcba, further troubleshooting was unable to be performed.Multiple attempts were made to obtain additional information from the customer regarding the event; however, no additional information was provided.A root cause for the reported atypical light emitting diode (led) behavior on the battery indicator and issues powering on the unit was determined to be a compromised power supply print circuit board.The current revision of the instructions for use (ifu) and patient handbook can be found on the eifu page of the abbott website.The heartmate 3 lvas ifu, and heartmate 3 patient handbook, are currently available.Section 8 of the ifu, entitled ¿equipment storage and care¿, provides instruction on how to care for and clean the power module.Section e of the ifu, entitled ¿safety checklist¿, instructs users to bring their power module to an authorized service technician at least once per year for a thorough inspection and cleaning.Routine maintenance also includes the unit¿s internal backup battery being replaced.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The device history records were reviewed and the records revealed no deviations from manufacturing and qa specifications.No further information was provided.The manufacturer is closing the file on this event.
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