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Section a4: patient weight was requested but not provided.Section d4: device serial number and lot number were not provided, and manufacture date (h4) cannot be determined.The primary udi number in d4 is reflective of all available information.Manufacturer¿s investigation conclusion: the reported event of the system monitor to power module cable not providing power to the system controller could not be confirmed.The cable was returned in unremarkable physical condition.After visual analysis, the cable was connected to a test system monitor and power module without issue, the system monitor was powered by the cable.The test power module with the returned system monitor to power module cable was connected to a mock loop and left to operate for an extended period.No alarms or issues were observed while test equipment was connected to the returned product.Multiple attempts were made to obtain additional information from the customer regarding the event; however, no additional information was provided.No issues were observed during evaluation, and the reported event could not be correlated to an issue with the returned cable.The returned product performed as intended during analysis.No issues were found.The current revision of the instructions for use (ifu) and patient handbook can be found on the electronic ifu page of the abbott website.The heartmate 3 left ventricular assist system ifu, rev.D, heartmate 3 patient handbook, rev.A are currently available.Section 7 of the ifu, entitled ¿alarms and troubleshooting¿, provides instructions on how to interpret and troubleshoot no external power alarms.Section 3 of the ifu, entitled ¿powering the system¿, instructs the user to transfer from the power module (pm) to another power source should there be a power failure.The system controller¿s backup battery will temporarily support the pump while transferring.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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