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The sales rep advised that the 63b electrodes irritated the patient.The patient was called and advised that the 63b electrodes irritated his skin.The skin was red, itchy, and has welts.He called his doctor's nurse and they told him to call his sales rep and use hydrocortisone if needed and this did not help.The patient used nothing on his skin so it would dry out.The patient has sensitive skin and an allergy to latex.72r electrodes were shipped to the patient.Return noted.
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Without a product return, no product evaluation is able to be conducted.The device history records were able to be reviewed.Current information is insufficient to permit a valid conclusion about the cause of this event.If additional information is obtained that adds value to the relevant content of this report and/or a conclusion can be drawn, a follow up report will be sent.
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Additional information - b4: date of this report, d3: email address, d8-9: device available for evaluation and returned to manufacturer date, g1: email address, g3: date received by manufacturer, h2, h6: evaluation codes, event problem codes h10.A visual inspection of the customer returned product was performed.Included was one pack of 63b electrodes, part no.106130-22, with lot no.507301 received in a shipping mailer cushion envelope.The parts received appear to be in good condition from a visual/cosmetic standpoint.The certificate of conformance was requested and reviewed, and no non-conformances or deviations were reported.Review of complaint history identified 266 total complaints from (november 07, 2024) to (november 07, 2025) for events related to (bhp : electrode : rash / irritation:).The search was specified to lot no.507301.The search identified (12) complaints.A review of the information provided by the customer, along with findings from the investigation, indicates that there are no systemic issues with the product or lot.Therefore, the bill of materials (boms), material certifications, master labels, and product drawings were not requested or pulled during this investigation.The approved suppliers were not contacted, and the product was not pulled from stock for evaluation.No physical and/or functional condition could be found that could be considered a causal factor for the reported complaint.The reported claim could be associated with a side effect/clinical condition of the patient which is unknown.The reported condition is related to clinical factors beyond the scope of the device investigation covered in the complaint investigation as part of the manufacturing review.The device is used for treatment.Ebi will continue to monitor for trends.
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The sales rep reported that the 63 b electrodes irritated the patient.The patient was called and advised that the 63 b electrodes irritated his skin.The skin was red and itchy, with welts.He called his doctor's nurse, and they told him to call his sales rep and use hydrocortisone if needed, but this did not help.The patient used nothing on his skin, so it would dry out.The patient has sensitive skin and an allergy to latex.72r electrodes were shipped to the patient.Return noted.63b electrodes were returned for evaluation.
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