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Device evaluation: during the technical inspection, the error description provided by the customer, "cable was getting too hot and consequently end melted", was not confirmed.During the examination of the optical cable in question, normal signs of wear and tear, such as impact marks, deformations, and individual broken optical fibers, were found at the respective connection ends for the age of the optical cable (year of manufacture 2016).Regarding the customer's information (cable was getting too hot and consequently end melted), no temperature-related damage could be detected.The edges of the respective connection ends are deformed or show impact marks.The damage found was caused by clinical use/clinical reprocessing and cannot be attributed to a production/manufacturing defect.The event is filed under internal karl storz complaint id: (b)(4).
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