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The device in question (11575a, mini straight forward telescope 0°,1.3mm, sn (b)(6), manufactured 21-february-2025) was received by the manufacturing site in germany on 29-oct-2025 for investigation.During the technical inspection, the error description provided by the customer, " no image ", could be confirmed.During the root cause analysis by the manufacturer, a broken image conductor tube was discovered.The break of the image conductor tube had a negative impact on imaging.The damage found is not attributable to a manufacturing defect.Such damage can be caused by clinical use/clinical reprocessing.No further measures will be taken.The above investigations did not reveal a root cause related to the labelling, the device, or its history.All production-related quality checks were passed, and no non-conformities were identified in the device's manufacturing records.The labelling was found to contain adequate instructions and warnings.In addition, we would like to draw your attention to pages 3-19 of the corresponding reprocessing instructions ((b)(4) version v5.0 - 11/2017), which provide guidance on proper handling, including relevant warnings and cautions.The event is filed under internal karl storz complaint id: (b)(4).
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