| Catalog Number |
219999 |
| Medical Device Problem Codes |
Application Program Problem: Parameter Calculation Error (1449); Incorrect, Inadequate or Imprecise Result or Readings (1535)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/31/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The following was reported: "mps reported that the robot is not passing rio verification, after troubleshooting, it passed but cuts were inaccurate.Mps replaced all the instruments and the mics.Distal cut was deep by 4 mm.Surgeon had to cement the implant.".
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Event or Problem Description
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No new information.
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Additional Manufacturer Narrative
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An event regarding inaccurate resection involving a mako robotic arm was reported.The event was not confirmed.Method & results: -product evaluation and results: the field service engineer reported: troubleshooting notes: mps replaced all the instruments and the mics.Surgeon had to cement the implant; no augment was used.Work performed: observation, attempted reproduction of knee software verification issues on both sides of the robot and could not with fse supplied mics and arrays.Action taken, replaced camera as a precaution as the mount was unstable.Advised mps to replace all arrays and mics and to begin tracking verification issues per lot number.Performed pm as a precaution as well.System passed all testing per service manual.System ready for clinical use.Work order disposition: system investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.-clinician review: no medical records were received for review with a clinical consultant.-product history review: a review of device history records shows that robot was inspected with no reported discrepancies.-complaint history review: there have been no other complaints with similar event(s) for the lot referenced.Conclusions: the alleged failure mode was not confirmed.No additional investigation or specific actions are required.If additional information is received then the complaint will be reopened.
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Search Alerts/Recalls
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