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Additional information provided in d.9., h.3., h.6.And h.11.The turbid pak with an extra fluidics management system (fms) was visually inspected and no obvious defects were found.The small part trays were not returned with the product.The drain bags detached from the cassette handles due to saturation.Both irrigation and aspiration luers were intact.Flare shape was observed in the blue socket fittings at the aspiration tubing insertion end.The fmss were tested with the same returned probe and infusion manifolds using the console with the current software.The products could prime and tune with the active sentry handpiece, the lab stock tip and infusion sleeve successfully.No message code appeared on the screen.The irrigation, aspiration and redundant pressure sensors displayed the correct accuracy readings when evaluated.Both irrigation and aspiration flow rates were sufficient.The maximum vacuum test successfully achieved the target vacuum pressure.The product passed functionality per procedure.The investigation conducted a non-conformance review of the reported lot number.No relevant deviations were identified, all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event as the product functioned per specifications.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.No further investigative or manufacturing actions are warranted at this time due to the product meeting specifications.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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