| Catalog Number |
04T91-20 |
| Medical Device Problem Code |
Low Test Results (2458)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/08/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Completed information for section a patient information: sid (b)(6), 72 year old male patient.Sid (b)(6), 59 year old male patient.All available patient information was included.Additional patient details are not available.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event or Problem Description
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The customer reported falsely depressed alinity c creatinine results for multiple samples.The following data was provided: sid (b)(6) (72 year old male patient): initial result was <0.0100 mg/dl, repeat = 3.82 mg/dl.Sid (b)(6) (59 year old male patient): initial result was <0.0100 mg/dl, repeat = 4.43 mg/dl.No impact to patient management was reported.
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Additional Manufacturer Narrative
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Section b5 describe event or problem was updated: initial results for both samples were corrected from <0.0100 mg/dl to <0.06 mg/dl.An evaluation is still in process.A follow-up report will be submitted when the evaluation is complete.
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Event or Problem Description
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Correction on 01dec2025: the customer reported falsely depressed alinity c creatinine results for multiple samples.The following data was provided: sid (b)(6) (72-year-old male patient): initial result was <0.06 mg/dl, repeat = 3.82 mg/dl.Sid (b)(6) (59-year-old male patient): initial result was <0.06 mg/dl, repeat = 4.43 mg/dl.No impact to patient management was reported.
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Event or Problem Description
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The customer reported falsely depressed alinity c creatinine results for multiple samples.The following data was provided: sid (b)(6) (72 year old male patient): initial result was <0.06 mg/dl, repeat = 3.82 mg/dl sid (b)(6) (59 year old male patient): initial result was <0.06 mg/dl, repeat = 4.43 mg/dl no impact to patient management was reported.
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Additional Manufacturer Narrative
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Section h6 investigation conclusions was updated from d14 to d1402.Section h11 mfr narrative was updated: data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.Ticket search by lot indicates that the reagent lot 71570ud00 performs as expected for this product.A review of tracking and trending for the alinity c creatinine2 did not identify any trends regarding commonalities for the complaint issue.Device history review did not identify any issues associated with the customer¿s observation.In-house testing with a retained kit of reagent lot 71570ud00 was completed.All acceptance criteria were met which indicates the product is performing as expected.A review of the customer instrument logs confirmed variation in the liquid detection steps indicating the presence of bubbles in the reagent cartridge at the beginning of its use on the instrument.Per the product labeling reagents are susceptible to the formation of foam and bubbles.Bubbles may interfere with the detection of the reagent level in the cartridge and cause insufficient reagent aspiration that may adversely affect results.The alinity c creatinine2 package insert outlines reagent and specimen handling procedures and patient results related information.Based on the investigation the alinity c creatinine2 reagent lot 71570ud00 is performing as intended, no systemic issue or deficiency of the alinity c creatinine2 reagent was identified.
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Additional Manufacturer Narrative
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Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.Ticket search by lot indicates that the reagent lot 71570ud00 performs as expected for this product.A review of tracking and trending for the alinity c creatinine did not identify any trends regarding commonalities for the complaint issue.Device history review did not identify any issues associated with the customer¿s observation.In-house testing with a retained kit of reagent lot 71570ud00 was completed.All acceptance criteria were met which indicates the product is performing as expected.Labeling was reviewed which adequately addresses the current issue.Based on the investigation, no systemic issue or deficiency with the alinity c creatinine assay, lot 71570ud00 was identified.
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Event or Problem Description
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The customer reported falsely depressed alinity c creatinine results for multiple samples.The following data was provided: sid (b)(6) (72 year old male patient): initial result was <0.06 mg/dl, repeat = 3.82 mg/dl.Sid (b)(6) (59 year old male patient): initial result was <0.06 mg/dl, repeat = 4.43 mg/dl.No impact to patient management was reported.
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Search Alerts/Recalls
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