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A visual inspection, functional testing, dimensional analysis was performed on the returned device.The break was confirmed.The difficult to advance is related to case conditions and cannot be replicated in a lab environment.Production record and corrective and preventative actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a query of the complaint handling database for the reported lot revealed there is no indication of a lot specific issue.Based on the reported information and the observations from the returned analysis, a definitive cause for the reported issue could not be determined.The appearance of the returned device does not indicate a manufacturing defect.It is possible the angle of the device, or manipulation of the device in torquing, pushing, or pulling contributed to the break and subsequent difficulty to advance; however, this cannot be confirmed.There is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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