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Product complaint # (b)(4).H 6.Investigation findings: c22 ¿ photo evaluation to date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.The following information was requested, but unavailable: how were the products purchased? is there an indication of how the products were distributed? is there any indication of the source? based on the packaging, is there any indication of which market the original genuine products may have come from? were any devices used on a patient? if so, was there any patient consequence? c22 photo investigation summary: this is an analysis of a photo submitted to ethicon for evaluation.During the visual analysis the following was observed: the photos show a sales unit box with product name surgicel original 2inx3in(5.1cmx7.6cm) product code 1953 , lot #ubb1931, expiration date 2028-31-07, packing information and twelve sealed packages of the same product code 1953 showing the front and back cover.The package has multiple discrepancies in the information that do not match the original packaging for ethicon sutures.Discrepancy found in product box.-surgicel logo is not the same.You can see it in the top curve of the r where the counterfeit is pointier and original more rounded.You can also see it in the hooks of the g and c where they are completely flat at 0 degrees.The counterfeit has the hooks at a slight angle.-the photo is a little on the dark side but the drop shadows still seem way off and much darker in counterfeit.-¿not for re-export to the u.S.A.¿ is totally missing on the counterfeit.-the ethicon logo isn¿t the correct version.Counterfeit has newer logo and artwork does not.You can see it in the tapering of the t in the artwork that isn¿t in the counterfeit.You can also see it in the cross bar of the h.The artwork has a slight taper to it while the counterfeit has a much thinned non tapered line.Discrepancy found in individual packaging.-surgicel logo is not the same.You can see it in the top curve of the r where the counterfeit is pointier and original more rounded.You can also see it in the hooks of the g and c where they are completely flat at 0 degrees.The counterfeit has the hooks at a slight angle.-the text is slightly off.There is more space between the i and n on counterfeit and the original is much tighter.-alignment of the r and s are different.Counterfeit has them more aligned while the original has s more to the left.-alignment of the sterile r symbol and d is off.The counterfeit has them close to right aligning while original are more offset.-do not reuse symbols are different.The 2 on original has more of a straight line to a point while the counterfeit has more of a curve to it.Based on the samples received, the product is confirmed to be counterfeit due to the discrepancies found in the labeling and packaging material.As part of post-market surveillance, additional monitoring of claims information will be conducted to detect potential safety signals.A manufacturing record evaluation was performed for the finished device batch and no non-conformances related to the reported complaint condition were identified.This report is being submitted pursuant to the provisions of 21 cfr part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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