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Philips has investigated this complaint.According to the additional information collected, the system was not in clinical use when the issue occurred.The philips remote service engineer (rse) inspected system remotely and confirmed that the geometry movements were not available.The review of system log files showed geometry errors.Upon troubleshooting, it was found that the sam box (motor drive box) for longitudinal direction was defective.To resolve the issue, the samd longitudinal driver was replaced in another case, after which the system was returned to use in good working condition.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, it was identified that the issue occurred without patient involvement and was identifiable prior to procedure commencement, which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.As per the instructions for use, the user of the product must institute a user routine checks program.The user of the product shall make sure that all checks and actions have been satisfactorily completed before using the product for its intended purpose.It is instructed to not use the product for any application until the user is sure that the user routine checks have been satisfactorily completed, therefore, as the device was outside of use at the time the issue was identified, the user would identify this issue prior to use and the issue happened due to improper maintenance.Based on re-evaluation, this case is not reportable.The fda establishment registration number [fei] has been updated and reported to the fda, changing from 3003768277 to 3042175844, effective (b)(6) 2025.This change reflects as administrative registration update only.There have been no changes to the registered owner/operator, official correspondent, legal entity name, physical establishment address, manufacturing processes, or to the design, specifications, intended use, or manufacturing processes of any listed devices.The codes were updated based on the investigation outcome.
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