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Additional information provided in sections d.9.H.3.H.6.And h.11.A non-conformance based review of the serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this serial number was performed.No similar complaints were reported for the product serial under investigation.Service history was reviewed for the system.A service record relevant to the reported complaint was found.Service record (sr) to address the reported event.Per the sr, a manufacturing representative performed an on-site assessment and replicated the reported event.To resolve the issue, the tightened the internal screw, then found the system to meet manufacturing specifications per service test procedure (stp).Per the sr, a manufacturing representative performed an on-site assessment and replicated the reported event.To resolve the issue, the tightened the internal screw, then found the system to meet manufacturing specifications per service test procedure (stp).Given the age of the device and the absence of manufacturing or historical service issues regarding the loose handle, the most likely root cause of the loose handle is normal wear and gradual loosening of internal screws over time.While the exact point at which the screws became loose cannot be determined, the condition is consistent with long-term use rather than a manufacturing-related deficiency.The root cause of the reported event is attributed to gradual loosing of the screws internal of the handle due to wear.However, as to how or when they became loose remains inconclusive.As a correction, an manufacturer representative performed an on-site assessment of the equipment and tightened the untight part.Actions taken per the sr resolved the reported event.This complaint has been reviewed and based on a low occurrence rate, it is determined that no further actions are necessary at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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