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Product complaint #: (b)(4).Dditional information was requested, and the following was obtained: was the faulty product used on the patient? product not used with patient.What do you mean by "surgicel was absorbed"? surgicel was partially absorbed & broken into pieces.Were there any patient consequences? no.The following information was requested, but unavailable: was surgery delayed due to the reported event? unknown, was procedure successfully completed? unknown, were fragments generated? unknown, if yes, were they removed easily without additional intervention? unknown, was other medical intervention (e.G.X-rays, additional procedures, prescriptions, otc, revision) required: unknown, is the patient part of a clinical study: unknown h3 investigation summary: the product was returned to ethicon for evaluation.Two open samples were received for analysis.Product code 1953.Upon visual assessment of the returned samples, tears and some holes were observed in the cavities of the foil pouch packets.The condition of the packages suggests handling and storage issues that occurred outside of ethicon's control.The folders were removed from the foil pouch packets, and it was noted that the surgical fibrillar has begun to show signs of degradation.As part of the ethicon quality process, all devices are manufactured, inspected, and released to approved specifications.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post-market surveillance.A manufacturing record evaluation was performed for the finished device batch and no non-conformances were identified.This report is being submitted pursuant to the provisions of 21 cfr part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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