| Catalog Number |
EVDRIVER |
| Medical Device Problem Code |
Illegible Information (4050)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/10/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that during complaint investigation, additional failure was identified that was a non-cascading event, that were not reported initially by the facility but were found during the service center evaluations and confirmed by the complaint investigation team.This non-cascading event was identified with the elevation driver's bottom label is rubbed away/ smeared.There was no patient involvement.
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Additional Manufacturer Narrative
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H11: as the lot number for the device was not provided, a review of the device history records could not be performed.The return of the sample is pending.The investigation of the reported event is currently underway.Section a through f ¿ the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Additional Manufacturer Narrative
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H11: manufacturing review: a dhr and manufacturing review was not required as the event was determined to be expected, and the investigation did not identify any manufacturing and/or service-related issues.Investigation summary: the elevation driver serial number (b)(6) was received at the can - samples bard canada.The elevation driver was visually inspected upon receipt and was found the bottom label has been partially rubbed away/ smeared.No other anomalies were identified.Therefore, the investigation is determined to be confirmed for the reported bottom label rubbed away/ smeared issue.The root cause for reported bottom label rubbed away/ smeared issue could not be determined based on the provided information.Labeling review: the labelling/packaging review was not required as the reported event is not associated with a labelling, packaging, or use related issue.D4 (medical device expiration date, unique identifier (udi) #), g3, h5, h6 (component, method, result, conclusion), h8.Section a through f: the information provide by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Event or Problem Description
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It was reported that during complaint investigation, additional failure was identified that was a non-cascading event, that were not reported initially by the facility but were found during the service center evaluations and confirmed by the complaint investigation team.This non-cascading event was identified with the elevation driver's bottom label is rubbed away/ smeared.There was no patient involvement.
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Search Alerts/Recalls
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