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The following has been reported: per email from the fresenius kabi sales development representative southeast on 11/7/2025: "i have had a few complaints come from our customer (b)(6) hospital, regarding the k-zero needless connectors "popping off" and not securing onto non-dedicated sets.This happened during patient care and concerned the hospital, nurses, patient, etc.Per previous order history from this customer, the k-zero connector they order is the m79400849 connector." no adverse events reported.No sample available.No picture available.1.Reported complaint: problems with medication port.2.Quantity of sample(s): we did not receive any sample or picture for investigation.3.Concerned product code / batch: k-zero needleless connector, (m79400849), unknown.4.Investigation report: we have not received a complaint sample for investigation.As we did not receive the batch number, an inspection of retained samples and review of batch documentation was not possible.Without faulty sample and batch number, a more detailed investigation was not possible.In the last 12 months (from 20.11.2024 to 19.11.2025) we have received 2 complaints for this article with the same reason as "problems with medication port".5.Root cause: without the complaint sample and batch number root cause analysis is not possible.6.Corrective action: corrective and preventive actions are not necessary as the complaint reason is not reproducible for us.7.Conclusion: based on these results we are not able to confirm this complaint.
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