| Model Number |
500001002001 |
| Medical Device Problem Code |
Circuit Failure (1089)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/15/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that when using the bd pyxis¿ medstation¿ 4000 console device not detected on bus.The customer stated that there was a delay in patient care.There were no adverse events or injuries reported based on this event.
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Additional Manufacturer Narrative
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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 08-apr-2013 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that failed l board and drawer board no lights on main drawer 4.The field service engineer (fse) replaced the boards.The helmer was operational upon arrival but had issues related to windows updating.The system functioned as intended after the field service engineer resolved the issue.
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Search Alerts/Recalls
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