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Alleged failure: would shut off over time.Confirmed failure: mainboard failure due to esd, physical damage, contact spring missing.Repair: replace display/front board assembly, replace display/front board assembly, replace contact esst spring.Probable root cause: light engine malfunction, main board, receptacle board, or front board malfunction, damaged or missing esst spring, incorrect/no communication with 1688, overheating, power supply malfunction, software malfunction, hf/rf interference, cybersecurity attack.The product was returned for investigation and the reported failure mode was confirmed.The failure mode will be monitored for future reoccurrence.
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