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Product complaint # = >(b)(4).This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Additional information was requested and the following was provided: please clarify, what was the issue experienced (please choose one): the tacker would not fire and kept jamming and causing the tackers to come out crooked and not usable.Did the device jam? yes.Was the trigger depressed but no straps were deployed? yes.Were the straps deployed but not adhering to tissue or mesh? yes.Investigation summary = > the product was returned to ethicon for evaluation.Visual inspection and functional testing were conducted on the returned device.Visual analysis of the returned sample revealed that the strap12 device was returned with no apparent damage in the external components.In an attempt to replicate the reported incident, the provided device was activated manually.Seven (7) straps were delivered properly.The device trigger was locked as a normal process because the lock-out indicator turned 100% orange color.After testing the device was disassembled to conduct a deep inspection and no damages were found on internal instrument components.As part of ethicon¿s quality process, all devices are manufactured, inspected, and released to approved specifications.No conclusion could be reached as to what may have caused the reported incident.The reported complaint could not be confirmed.This report is not intended to deny that you experienced a problem with the device.There may have been other circumstances or issues that occurred during the use of the device that we were unable to duplicate during our laboratory analysis.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post market surveillance.A manufacturing record evaluation was performed for the finished device lot number, and no related non-conformances were identified.
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