| Catalog Number |
06769942190 |
| Medical Device Problem Codes |
Low Test Results (2458); Non Reproducible Results (4029)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/18/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The c 501 (ul) v module serial number was (b)(6).The field service engineer visited the customer's site and found that the reagent pack required replacement.The customer replaced the reagent pack.The investigation is ongoing.
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Event or Problem Description
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We received an allegation about discrepant results for 1 patient sample tested with acetaminophen gen.2 assay on a cobas 6000 c 501 (ul) v module.Initial result: 196.0 g/ml.The customer noticed a qc shift.After the calibration and qc were performed again, the sample was repeated.Repeat result: 278.2 g/ml.The repeat result was deemed to be correct.
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Additional Manufacturer Narrative
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The calibration from (b)(6) 2025, showed that standard 1 recovered lower and standard 2 recovered higher; the recalibration was acceptable.The qc was within the customer's established ranges.The alarm trace showed "bath water level sensor" alarms and a "cell rinse cleaner 1 volume warning" alarm.The field service engineer found that the cause was related to the reagent pack.The customer's action of replacing the reagent pack with a new pack resolved the issue.No further issues were reported after the service visit.
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Search Alerts/Recalls
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