| Catalog Number |
0250070500 |
| Medical Device Problem Code |
Device Contaminated During Manufacture or Shipping (2969)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/11/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that the customer found debris inside the sterile packaging.
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Additional Manufacturer Narrative
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Additional information will be provided once the investigation has been completed.
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Additional Manufacturer Narrative
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Multiple attempts have been made to retrieve the device for evaluation, and it is yet to be received in-house.This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: debris found inside sterile packaging: probable root cause: 1.Incorrect or inadequate packaging.2.Severe shipping conditions.3.User error.The reported failure mode will be monitored for future reoccurrence.
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Event or Problem Description
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It was reported that the customer found debris inside the sterile packaging.
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Search Alerts/Recalls
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