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Result of investigation: the device was sent to the manufacturer for inspection.During the manufacturer's technical inspection, the error description provided by the customer, "broken ceramic insulation of 27050ca", could be confirmed.The ceramic insert at the distal end of the shaft is broken.Black burn marks and a fusion bead can be seen inside the ceramic.This is a sign that the electrode has burned out.The ceramic has broken due to the heat generated.The cause can therefore be traced back to the electrode used (not sent in).The above investigations did not reveal a root cause related to the labelling, the device, or its history.All production-related quality checks were passed, and no non-conformities were identified in the device's manufacturing records.The corresponding ifu dcd218_en_v1.1_03-2024_ifu_ce-mdr contains adequate instructions and warnings e.G.3.2 correct handling and product testing if the product is not handled correctly, patients, users, and third parties may be injured.Only persons with the necessary medical qualification and who are acquainted with the application of the product may work with it.Check that the product is suitable for the procedure prior to use.Check the product for the following properties, for example, before and after every use: - functionality.- damage.- changes to the surface.- in the case of several components: completeness and correct assembly.Do not continue to use damaged products.Dispose of the product properly; see disposing of the product.Do not leave broken-off components inside the patient.Do not overload the product with mechanical stress.Do not bend bent products back to their original position.3.3 ceramic components.Ceramic components are sensitive and can be easily damaged.Handle products with ceramic components carefully.Check the ceramic components for damage (e.G., cracks, chips) before each use.Use only designated accessories to avoid damaging ceramic components.3.7 peak voltage output.In combination with hf devices, this product must only be exposed to a specific, recurring maximum peak voltage output.If the maximum permissible peak voltage output is exceeded, the product may be damaged.Damaged products can result in injury to patients, users, and third parties.Observe the peak voltage output stated for the electrode used in combination with the product.The event is filed under internal karl storz complaint id: (b)(4).
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