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Zimvie complaint number (b)(4).Zimvie received one (1) spwb10, (impl tapered sp 4.8mm 10m m octagon) for evaluation.Visual evaluation was performed; the implant has minor signs of use.There was no damage identified or signs of malfunction that would have contributed to the event.Measurements match drawing.Dhr review was completed for the subject lot number 2120010355.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2120010355 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿dental : medical : nerve damage¿ based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error, placing a longer that the bone can accept.Therefore, based on the available information, a device malfunction did not occur.No damage to the implant was identified.The reported event was non-verifiable.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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