| Model Number |
476205-17 |
| Medical Device Problem Code |
Break (1069)
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| Health Effect - Clinical Code |
Insufficient Information (4580)
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| Date of Event |
11/21/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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An investigation is pending to determine the cause of this reported event.An rma was issued to the customer requesting to have the intuitive surgical, inc.(isi) device returned.Additional information is being gathered to determine the contribution of the device to the customer reported issue.
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Event or Problem Description
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It was reported that during central processing, the force feedback instrument shaft was broken.There was no report of patient involvement or reported injury.
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Event or Problem Description
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Refer to h11 for follow-up information.
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Additional Manufacturer Narrative
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An investigation was completed to determine the cause of this reported event.Intuitive surgical, inc.(isi) did not receive the da vinci product with an alleged issue to perform failure analysis.An rma had been issued requesting to have the isi device returned; however, isi did not receive the rma to confirm or identify the failure mode.Although the complaint was not confirmed by failure analysis since the product was not returned, the information gathered indicates that the device may have contributed to the customer reported issue.The probable root cause cannot be determined based on the information provided.Since the product was not returned for failure analysis investigation to confirm or replicate the customer reported event.This issue can be resolved by using an alternate instrument to complete the procedure.
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Search Alerts/Recalls
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