| Model Number |
AZURION 5 M12 |
| Medical Device Problem Code |
Activation Failure (3270)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
12/01/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to philips that the system software application was not booting, preventing a full system boot.The device was not in clinical use at the time of reported event.No harm was reported to philips.Philips has started an investigation of this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.The philips field service engineer (fse) visited system onsite and confirmed that the system software application was not booting.Upon troubleshooting, the fse found that the x -ray pc was not booting up, though it had input power.To resolve the issue, the fse replaced the x-ray pc and reloaded the software, after which the system booted up.The system was returned to use in good working condition.The codes were updated based on the investigation outcome.
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Search Alerts/Recalls
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