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Due to character limitations, the following field has been added from section e1: event site name: (b)(6).The device has not been returned to the manufacturer, so we are unable to complete an evaluation.If provided, we will send a supplemental report with our additional findings.Complaint record id: (b)(4).
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Updated fields: b4, b5, d9 (device available for eval), e1 (event site state), g3, g6, h2, h3, h6 (type of investigation, investigation findings, investigation conclusions, component codes), h11.Corrected fields: e1 (initial reporter), g2.Additional point of contact: (b)(6).Keeping udi # partial as no details available.It was reported through a direct call from the customer to the emergency support program that during use, intra-aortic balloon (iab) had clotted inner lumen.Aluk stated he had been called to the unit to help troubleshoot a maquet balloon catheter in use on a teleflex pump.He denied any alarms present but stated they were unable to flush or aspirate from the inner lumen of the catheter.I advised aluk to cap and label the inner lumen as so to prevent further use.I also recommended he notify the provider of the clotted inner lumen.He said they had already done so and were inquiring about any further troubleshooting.Complaint information obtained.I spoke to the bedside team who agreed to return the catheter after discontinuation.I also recommended calling teleflex for further suggestions for therapy with a clotted inner lumen and they had already done so.They were appreciative of the support and denied any further needs.
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