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The workstation was installed on (b)(6) 2025.During installation test, the equipment functioned properly.On (b)(6), the customer contacted the distributor because the left work area stopped heating and that there was a burning smell.Upon inspection, two screws on two solid-state relays were loose, with one of them causing sparks and a burning smell, dangerously close to electrical wiring.Service team tightened the screws and unit is functioning properly.No harm or patient involvement.No additional information available.(b)(4).
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Updated: b4, g3, g6, h2, h3, h4, h6, h11.Correction: d4.Distribution history: the complaint product was purchased from uab life instruments on 3/13/25 and sold on 7/23/25.Manufacturing record review: manufacturing record review not applicable to this product.Incoming inspection review: incoming inspection record review not applicable to this product.Service history record: service history not applicable for this product.Historical complaint review: a review of the 2-year complaint history did not show similar reported complaint conditions.Product receipt: the complaint product has not been returned to coopersurgical.Visual evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Note: observed and corrected by the distributor's service team, therefore, the complaint is confirmed.Root cause: no definitive root cause could be reliably determined for this issue at this time, however, there's potential the screws were loosened in transit or as a result of repeated heating and cooling cycles.Coopersurgical will continue to monitor this complaint condition for trends.
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