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As a result of this malfunction, the potential for surgical intervention exists to preclude permanent damage to a body structure or permanent impairment of a body function as evidenced by previous reported events with similar files.This event is therefore reportable per 21cfr part 803.The device was not returned for evaluation.However, the lot number was provided and retained product testing and/or dhr review are planned.The results will be submitted as they become available.
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The investigation results for this complaint are: involved product that broke during use was not returned and cannot be analyzed.Moreover, no unused file is available for evaluation.The provided batch #1920022 turns out to have no corresponding with the catalog number involved in this complaint.Right batch number is unknown, dhr cannot be reviewed.Root causes are not identified.We will track this kind of event and monitor the trend.Potential root causes may be incorrect technique, overuse (number of uses not communicated), excessive wear, patient condition and behavior during treatment or material issue (no analysis of the broken fragments possible).In addition, there are further circumstances on the conditions in dentistry (used disinfectants, training/knowledge status), or any other environmental conditions, which are unknown to us and may also have an impact on the reported failure mode.
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