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The manufacturer received information alleging an issue related to a simplygo device involving a thermal product malfunction.There was no report of patient harm or injury, and there was no report of medical intervention.The device was returned to the third-party service center, sieves are clogged.Once plugged in, it smells burn because the pca is burned.Inlet filter need to be replaced due to preventive intenance.All parts need to be replaced.The manufacturer's investigation is ongoing.The manufacturer's investigation is ongoing.A follow-up report will be submitted when the manufacturer's investigation is complete.
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The manufacturer previously received information alleging an issue related to a simplygo device involving a thermal product malfunction.There was no report of patient harm or injury, and there was no report of medical intervention.The device was returned to the third-party service center for investigation, where the unit was inspected and error logs were checked, due to clogged sieve canisters and a burned pca, which caused a burning smell when plugged in.The inlet filter also required replacement as part of preventive maintenance.All affected components, including the pca, sieve canisters, and inlet filter, were replaced.After servicing, inspection, and testing, the device met all customer requirements, passed the functional test and quality inspection, and was packaged for return.The device was fully serviced and repaired by plexus oradea.The device completed all required testing and passed successfully.The reported failure of thermal issue is accommodated in the product risk management file as being linked to hazard with description fire, flame, smoke.Complaints for this failure are reviewed via the post market complaint trending and escalation processes to assess for the observed probability levels and compare them with the predicted levels in the risk file for the hazards linked to the failure.As of the date of submission for this report, there is no further indication that complaints for the failure in question has led to unacceptable increase in probability levels for the hazardous situations in scope, and therefore no further action will be pursued.Qa continues to monitor complaints for this issue per the cadence in the complaint trending procedures.Dhr review was performed for the complaint device serial number (b)(6), review confirms that the device met the final acceptance criteria and was released for final distribution.
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