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Customer called on (b)(6) 2025, with concerns regarding one of two bags of needles she received, which she stated contained multiple defective needles.In late (b)(6) 2025, customer discarded two of the needles from this bag because she believed they were bent and a third needle because it ¿looked like it was dropped on the floor¿ after she removed the orange cap.On (b)(6) 2025, customer noticed after she filled a needle with her lupron (leoprolide acetate) medication that the needle ¿looks like it¿s been on the street, picked up, and bleached,¿ that the tip of the needle ¿looks like it¿s been glued together,¿ and that she wondered if there was blood in the needle.Customer subsequently used a different needle from the same bag to administer her lupron injection, but afterwards she became concerned that the lupron vial could have been contaminated by the needle that appeared discolored and misshapen.The same day, customer called her doctor, but did not provide any information on this interaction, and gave herself a blood draw to test for stds as she is a phlebotomist.Although the results were negative and customer was not experiencing any symptoms, customer stated it could take four weeks or longer for some stds to appear as positive, so she will get another blood draw next month.Customer also requested and received a new vial of lupron and needles of a different brand from her pharmacy.Customer declined a replacement product from trividia health.Based on pictures provided by customer via email, customer received two bags of 10 single-use u-100 insulin syringes (29g 1/2¿, 0.5 cc insulin) via mail from apri fertility pharmacy in los angeles for use with a 14 day patient administration kit of leoprolide acetate injection (14 mg/2.8 ml).Product storage location and open date were not specified.Customer was informed that the needles are intended for use only with insulin products and confirmed she was using the needles to administer lupron (leoprolide acetate) injections as directed by her healthcare provider in preparation for an artificial insemination procedure on (b)(6) 2025.Following the incident, according to customer, customer originally contacted apri fertility pharmacy for assistance, which informed her that they purchase the needles in packs of 100 from cardinal health, which purchases the needles from trividia health, so customer then reached out to trividia health.
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