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It was reported through medwatch ufr (b)(4), that the patient arrived to clinic on (b)(6) 2024.Following examination of their equipment, they noted that the battery clips did not appear to have made smooth contact with the system controller.The battery clips were replaced.The healthcare provider indicated that the patient experienced an adverse event that required intervention to prevent permanent impairment/damage.
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Manufacturer's investigation conclusion: the reported event of the battery clip (lot number unknown) not making smooth contact with the system controller was unable to be confirmed through this analysis.No log files were provided, and no products were returned for evaluation.It was reported through medwatch that the patient was seen in the clinic and examination of the equipment noted that the battery clips did not appear to be making smooth contact with the system controller.The battery clips were replaced.It was noted on the medwatch form that the patient experienced an adverse event that required intervention, but the type of adverse event was not specified.Multiple attempts were made to obtain additional information regarding this event; however, no responses were received.The root cause of the reported event was unable to be conclusively determined through this investigation.The relevant sections of the device history records for the 14v battery clip were unable to be reviewed as no lot number was provided.The current revision of the instructions for use (ifu) and patient handbook can be found on the eifu page of the abbott website.Heartmate 3 instructions for use (ifu) section 3-¿powering the system¿ and heartmate 3 patient handbook section 3-¿powering the system¿ addresses how to properly use the 14v battery clip.This section also explains how to properly connect and disconnect the 14v battery and system controller from the battery clip.Heartmate 3 instructions for use section 8 ¿ ¿equipment storage and care¿ and heartmate 3 patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment, including the battery clips.Additionally, heartmate 3 patient handbook section 10 entitled ¿safety checklists¿, instructs users to regularly inspect their accessories ¿ including their battery clips ¿ for damage, and to replace any equipment that appears damaged or worn.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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